Frequently Asked Questions

For questions not listed on this page, please contact us directly. We strive to continuously improve customer communications. If there are suggestions for the our website, or additional FAQs, each suggestion will be highly valued.

• License Details:

  • What does Transaction Throughput Parameter actually mean?

• Support:

  • How does address verification work?
  • Will AVS or CV failure cause my transactions to deny?
  • How do I fix a corrupt SQLite database?
  • I've lost my password, what can I do?
  • How do I migrate Monetra from one server to another?
  • What is the official supported Operating System Version policy?
  • Why do I get Registration Failed: LICENSE LIMIT EXCEEDED?
  • How do I transfer from one license to another?
  • How do I update my License (i.e. after license upgrade)?
  • What does VXN: AuthenticationError mean?