Frequently Asked Questions

For questions not listed on this page, please contact us directly. We strive to continuously improve customer communications. If there are suggestions for the our website, or additional FAQs, each suggestion will be highly valued.

• Developer:

  • Do you provide any example code?
  • Does Monetra have a test mode I can use while integrating?
  • How can I get support for developer-related issues?

• License Details:

  • How many Merchant ID's are supported per license?
  • What Operating System choices do I have?
  • What are the Processing Institution requirements?
  • What are the Protocol Transport requirements?
  • What are the Protocol Type (Credit/Gift etc). requirements?
  • What are the Remote IP/SSL connectivity requirements?
  • What does Transaction Throughput Parameter actually mean?

• Security:

  • How do I create a secure (SSL/Certified) inbound connection to Monetra?
  • Why can't Monetra read my SSL certificate files?

• Support:

  • How does address verification work?
  • Will AVS or CV failure cause my transactions to deny?
  • Why do my batches fail with: Verbiage: 'shipzip not provided'?
  • Why does Monetra make me change my password every 90 days?
  • How do I download and install your software?
  • How do I fix a corrupt SQLite database?
  • How do I quickly install Monetra via a console?
  • I've lost my password, what can I do?
  • How do I migrate from Litle v8 to v12?
  • How do I migrate Monetra from one server to another?
  • What is the official supported Operating System Version policy?
  • Why do I get Registration Failed: LICENSE LIMIT EXCEEDED?
  • How do I set Monetra to automatically settle?
  • How do I transfer from a Demo license to my new Production license?
  • How do I update my License (i.e. after license upgrade)?
  • What does VXN: AuthenticationError mean?